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Communicating With Today’s Buyers


In this course, Tom Ferry coach, Emily Kettenberg, will teach you the psychology of communication with four types of buyers using the principles of DiSC®. You’ll learn their strengths, weaknesses, motivations, most effective styles of communication and how to win their trust. Also included are six closing techniques that will help you guide buyers to make decisions and ultimately help them buy the perfect home.

About This Course

  • Name: Communicating with Today’s Buyers
  • Lessons: 1
  • Duration: 1:00
  • CE Available: 0 
  • Instructors: Emily Kettenburg
  • Experience Level: New Agents, Core Agents, Experienced Agents
  • Mandatory: NO

Meet Your Instructors

Picture of Emily Kettenburg
Emily Kettenburg

Tom Ferry Coach
As a Tom Ferry coach, Emily Kettenburg helps top-producing agents, teams, and brokerages identify problems and discover solutions that drive success. With her 30 years in real estate, including high-level management, Emily leverages her experience to help agents sell more and leaders grow their teams and maximize production.

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Content Developed Exclusively for Agents at

CENTURY 21 Signature Real Estate


We hope that you enjoy our content. Please note that only CENTURY 21 Signature Real Estate members are eligible for Continued Education (CE) Credits.

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