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What Not to Say


Learn the fundamentals of effective communication by understanding what not to say. This comprehensive training will equip you with skills and strategies to identify and avoid the 10 phrases and words that often lead to miscommunication, animosity, and confusion.

Join our expert instructors as they guide you through practical techniques to reflect on your own vocabulary and communication style. Assess whether you unintentionally use these phrases, learn how to replace them, and make your communication more professional and effective.

About this Course 

  • Name: What NOT to Say
  • Lessons: 1
  • Duration: 47:19
  • CE Available: 1
  • Instructors: Angela Fisher and Tami Hicks
  • Experience Level: New Agents, Core Agents
  • Mandatory: NO 

Meet Your Instructors

Picture of Tami Hicks
Tami Hicks

Ames Broker/REALTOR®
Tami was a charter member of C21SRE back in 1998. In her 25+ years with us, she has been a top producer, led our team of agents and staff, and developed extensive knowledge of almost everything related to real estate!

Picture of Angela Fisher
Angela Fisher

Agent Development Director
Before real estate, Angela was a second-grade teacher. She’s had her real estate license since 2014 and now oversees education, onboarding and ongoing training for the agents at C21SRE.

Current Status
Not Enrolled
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Course Content

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Content Developed Exclusively for Agents at

CENTURY 21 Signature Real Estate


We hope that you enjoy our content. Please note that only CENTURY 21 Signature Real Estate members are eligible for Continued Education (CE) Credits.

Talk with us today about how you could become an agent and unlock exclusive benefits, including access to our invaluable resources, podcasts and Continued Education opportunities.